Introduction
YouTube has become a powerful platform for content creation and digital expression. However, issues like copyright infringement, defamation, online harassment, and policy violations are common. To address these concerns, YouTube has appointed a Grievance Officer in compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
In this blog, we will guide you on how to contact YouTube’s Grievance Officer, their physical addresses, and the role of the Nodal Officer and Grievance Officer in resolving complaints.
Who Can Contact YouTube’s Grievance Officer?
Anyone facing issues related to:
- ✅ Copyright infringement (unauthorized use of content)
- ✅ Defamation, misinformation, or fake news
- ✅ Harassment, bullying, or hate speech
- ✅ Privacy violations
- ✅ Community guidelines violations
- ✅ Account suspension or demonetization disputes
- ✅ Other legal concerns regarding YouTube content
If you are a content creator, an affected individual, a legal representative, or a law enforcement officer, you can reach out to YouTube’s Grievance Officer for resolution.
How to Contact YouTube’s Grievance Officer in India?
As per Indian IT Rules, YouTube must provide a designated grievance redressal system, including a physical office in India.
YouTube India Grievance Officer Details
Name of Grievance Officer: Arjun Narayan
1. Gurgaon Office (Head Office) Address
Google India Private Limited
3rd Floor, Building No. 8, Tower C,
DLF Cyber City, Gurgaon – 122002,
Haryana, India
2. Delhi Office Address
Google India Pvt. Ltd.
Unit No. 307, 3rd Floor,
Signature Tower 2, NH 8,
Sector 15, Part 2,
Gurugram, Haryana – 122001
📧 Email: india-grievance@google.com
🌐 Online Grievance Submission:
YouTube Grievance Form
📞 Helpline (For Law Enforcement & Legal Requests Only): Not publicly disclosed (requires an official request)
Process for Filing a Complaint
1️⃣ Gather Evidence:
- Take screenshots or save links to the violating content.
- Prepare legal documents if required.
2️⃣ Email or Submit an Online Form:
- Provide detailed information about the complaint.
- Attach supporting documents.
3️⃣ Wait for Response:
- YouTube must acknowledge complaints within 24 hours and resolve them within 15 days, as per IT Rules, 2021.
4️⃣ Escalate to Legal Authorities (If Needed):
- If YouTube does not resolve the grievance, escalate the matter to MeitY (Ministry of Electronics and Information Technology) or take legal action.
Role & Importance of Nodal Officer and Grievance Officer
1. Grievance Officer (GO) Responsibilities
The Grievance Officer handles user complaints related to content moderation, copyright, and community guideline violations. Their key duties include:
- ✔ Acknowledging and resolving user grievances
- ✔ Investigating and acting on policy violations
- ✔ Ensuring compliance with IT Rules, 2021
2. Nodal Officer Responsibilities
The Nodal Officer primarily assists law enforcement agencies (LEAs) in India for legal requests, including:
- 🔹 Cybercrime investigations
- 🔹 Takedown requests for harmful content
- 🔹 Providing digital evidence under legal provisions
The Nodal Officer works directly with police, cyber cells, and government agencies under laws such as:
- Bhartiya Nyaya Sanhita (BNS), 2023
- Information Technology Act, 2000
- Code of Criminal Procedure (CrPC), 1973
- Digital Personal Data Protection (DPDP) Act, 2023
Conclusion
YouTube’s Grievance Officer plays a key role in resolving complaints related to copyright, defamation, privacy violations, and cyber crimes. If your issue is not resolved, you can escalate it to authorities or seek legal action.
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