Introduction

Facebook, now part of Meta Platforms, Inc., is a leading social media platform with millions of users worldwide. However, issues like privacy violations, harassment, misinformation, and policy violations are common. To address these concerns, Facebook has appointed a Grievance Officer in compliance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

In this blog, we will guide you on how to contact Facebook’s Grievance Officer, their physical addresses, and the role of the Nodal Officer and Grievance Officer in resolving complaints.

Who Can Contact Facebook’s Grievance Officer?

Anyone facing issues related to:

• ✅ Privacy violations
• ✅ Harassment, bullying, or hate speech
• ✅ Defamation, misinformation, or fake news
• ✅ Community guidelines violations
• ✅ Account suspension or ban disputes
• ✅ Other legal concerns regarding Facebook content

If you are a user, an affected individual, a legal representative, or a law enforcement officer, you can reach out to Facebook’s Grievance Officer for resolution.

How to Contact Facebook’s Grievance Officer in India?

As per Indian IT Rules, Facebook must provide a designated grievance redressal system, including a physical office in India.

Facebook India Grievance Officer Details

Name of Grievance Officer: Spoorthi Priya

1. Gurgaon Office Address

Meta Platforms, Inc.
Unit 28 and 29, The Executive Centre,
Level 18, DLF Cyber City,
Building No. 5, Tower A, Phase III,
Gurgaon – 122002, Haryana, India

2. Delhi Office Address

Meta Platforms, Inc.
Unit 28 and 29, The Executive Centre,
Level 18, DLF Cyber City,
Building No. 5, Tower A, Phase III,
Gurgaon – 122002, Haryana, India

📧 Email: fbgoindia@support.facebook.com

🌐 Online Grievance Submission:
Facebook Grievance Form

📞 Helpline (For Law Enforcement & Legal Requests Only): Not publicly disclosed (requires an official request)

Process for Filing a Complaint

1️⃣ Gather Evidence:

• Take screenshots or save links to the violating content.
• Prepare legal documents if required.

2️⃣ Email or Submit an Online Form:

• Provide detailed information about the complaint.
• Attach supporting documents.

3️⃣ Wait for Response:

• Facebook must acknowledge complaints within 24 hours and resolve them within 15 days, as per IT Rules, 2021.

4️⃣ Escalate to Legal Authorities (If Needed):

• If Facebook does not resolve the grievance, escalate the matter to MeitY (Ministry of Electronics and Information Technology) or take legal action.

Role & Importance of Nodal Officer and Grievance Officer

1. Grievance Officer (GO) Responsibilities

The Grievance Officer handles user complaints related to content moderation, privacy, and community guideline violations. Their key duties include:

• ✔ Acknowledging and resolving user grievances
• ✔ Investigating and acting on policy violations
• ✔ Ensuring compliance with IT Rules, 2021

2. Nodal Officer Responsibilities

The Nodal Officer primarily assists law enforcement agencies (LEAs) in India for legal requests, including:

• 🔹 Cybercrime investigations
• 🔹 Takedown requests for harmful content
• 🔹 Providing digital evidence under legal provisions

The Nodal Officer works directly with police, cyber cells, and government agencies under laws such as:

• Bhartiya Nyaya Sanhita (BNS), 2023
• Information Technology Act, 2000
• Code of Criminal Procedure (CrPC), 1973
• Digital Personal Data Protection (DPDP) Act, 2023

Conclusion

Facebook’s Grievance Officer plays a key role in resolving complaints related to privacy, defamation, harassment, and cyber crimes. If your issue is not resolved, you can escalate it to authorities or seek legal action.

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